Once your return has been received we will notify you via email that we are processing your return, please allow 7 to 10 business days for your refund to be processed to your original form of payment.
- If you paid with Merchandise Credit, your refund will be given as Merchandise Credit. We cannot refund a credit card for orders placed with Merchandise Credit.
- If your order was paid by debit or credit card, we will refund the original card. We are unable to refund a different credit card than the one used in the order.
- If you paid by check or money order, allow 3-4 weeks for your refund check to arrive.
- If you paid by Voucher or Gift Card, the refund will be given as Merchandise Credit on your account.
Pre-paid return labels are not available for orders/merchandise being returned from locations outside of the continental US and APO/FPO locations, including AK, HI and PR. These packages must be sent postage-paid by the customer. In addition, if you do not have access to an email address or are unable to print the pre-paid shipping label your package must be sent postage-paid by the customer.
In the event, you receive wrong or defective merchandise, a replacement will be issued to you at no cost. Please contact a friendly Customer Care Specialist now at www.scrubin.com or call 888-988-0028 for immediate assistance. The original item(s) must be returned to our warehouse (if requested) within 14 days of the return request to complete the transaction. If merchandise is not received within 14 days, your account will be placed on hold until either the merchandise or payment is received.